Pgbet Privacy Policy – Malaysia Personal Data Protection

1Introduction

Pgbet (hereinafter referred to as "we", "pgbet", or "the platform") is an online entertainment platform operator serving the Malaysian market. We take user privacy seriously and are committed to handling all your personal information with integrity, transparency, and accountability.

This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices. It outlines your rights as a data subject, pgbet's obligations as a data controller, and how your information is managed from the moment you register until you close your account.

We update this Privacy Policy periodically to reflect changes in pgbet's services, the technologies we use, or applicable legal requirements. Any updates will be communicated to your registered email address before the changes take effect.

2Types of Personal Data Collected by pgbet

Pgbet only collects data that is necessary for specific, legitimate purposes. The following are the categories of data we may collect:

2.1 Registration & Identity Data

• Full name as per your identity card (MyKad) or passport.
• National identity card number (MyKad) or passport number.
• Date of birth — for verification of the minimum age requirement of 18 years.
• Email address and mobile phone number.
• Current residential address.

2.2 Financial Data

• Registered bank account or eWallet details (account holder name, account number) for deposit and withdrawal purposes.
• The history of deposit and withdrawal transactions within the pgbet platform.
• Payment methods used — including Touch 'n Go eWallet, GrabPay, DuitNow, FPX via Maybank2u or CIMB Clicks, ShopeePay, and Boost.

All financial transactions on pgbet are conducted in Malaysian Ringgit (MYR). pgbet does not store credit or debit card information directly — all card payments are processed through PCI-DSS certified third-party payment gateways.

2.3 Platform Usage Data

2.4 Communications with pgbet

When you contact pgbet's support team via Live Chat or email, we retain records of those communications for complaint resolution, team training, and service improvement purposes.

3How pgbet Uses Your Data

Pgbet uses your personal data for the following purposes, all of which have a valid legal basis:

• Account Management: Creating, verifying, and maintaining your pgbet account, including the KYC (Know Your Customer) process as required by regulations.
• Transaction Processing: Processing your deposits and withdrawals securely and accurately, and maintaining the required financial records.
• Fraud Protection: Identifying, investigating, and preventing fraudulent activity, money laundering, or violations of pgbet's terms of use.
• Service Provision: Ensuring the pgbet platform runs smoothly and delivers a seamless experience — including Live Casino, baccarat, football, e-sports, and all other game categories.
• Customer Support: Efficiently addressing your enquiries and resolving any issues you encounter on the pgbet platform.
• Marketing Communications (with consent): Sending you information about pgbet promotions, bonuses, and special offers — only with your consent. You may unsubscribe at any time.
• Legal Compliance: Meeting all reporting and record-keeping obligations required under Malaysian law.
• Analytics & Improvement: Understanding aggregated platform usage patterns to improve pgbet's features and services.

Pgbet will not use your data for any purpose beyond those stated above without first obtaining your renewed consent.

4Sharing Data with Third Parties

Pgbet does not sell, rent, or trade your personal information to any third party. However, there are limited circumstances in which pgbet may need to share your data with the following parties:

4.1 Technical Service Providers

Pgbet works with trusted third-party service providers that support platform operations — including payment gateway providers, casino software suppliers (such as Evolution Gaming, SA Gaming, and Pragmatic Play), and cloud service providers. All such providers are bound by strict data protection agreements and may only use your data for purposes authorised by pgbet.

4.2 Government Authorities

Pgbet may be required to disclose certain information to Malaysian authorities such as Bank Negara Malaysia, the Royal Malaysia Police, or other government bodies when mandated by law or court order. In such cases, pgbet will disclose only the minimum information necessary.

4.3 Identity Verification (eKYC)

For identity verification purposes, pgbet may engage recognised third-party services to validate the authenticity of the identity documents you submit. Data shared is strictly limited to what is required for verification.

5pgbet's Data Security Measures

Pgbet invests seriously in cybersecurity infrastructure to protect your personal and financial data. The following are the layers of protection we have in place:

• 256-bit SSL Encryption: All data transmitted between your device and pgbet's servers is encrypted using TLS 1.3 — the highest industry-standard protocol currently available.
• Stored Data Encryption: Sensitive data stored in pgbet's database — including identity and financial information — is encrypted using AES-256.
• Two-Factor Authentication (2FA): pgbet provides and encourages the use of 2FA on all accounts as an additional layer of security.
• 24/7 Monitoring: pgbet's security system monitors unusual activity in real time and will take automated action to protect your account if any suspicious access attempts are detected.
• Periodic Penetration Testing: pgbet conducts regular security audits and penetration testing carried out by independent experts to identify and address any vulnerabilities before they can be exploited.
• Restricted Access: Access to members' personal data within pgbet's internal systems is restricted to staff with a legitimate operational need, governed by a role-based access control (RBAC) system.

While pgbet takes all reasonable steps to protect your data, no security system can guarantee 100% protection against every threat. In the event of a data security incident involving your personal information, pgbet will notify you without undue delay in accordance with legal requirements.

6Data Retention Period

Pgbet does not retain your personal data indefinitely. Retention periods are determined by the purpose of collection and applicable legal requirements:

Once the applicable retention period has expired, pgbet will securely delete or anonymise the data so that it can no longer be linked to your identity.

7Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and pgbet's own policies, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact pgbet by email at support@pgbet-bangla.com with the subject line "Privacy Rights Request". pgbet will verify your identity before processing the request.

8Cookie & Tracking Technology Policy

Pgbet uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:

You can control or delete preference cookies through your browser settings. However, disabling essential cookies may affect the functionality of the pgbet platform. Third-party cookies used by pgbet are limited to recognised providers and are all subject to data protection agreements.

9Child Protection

Pgbet is an entertainment platform dedicated to individuals aged 18 years and above. We do not intentionally collect or process personal data of individuals under the age of 18.

Should we discover that a child's data has been collected without proper knowledge or consent, we will take immediate action to delete that data and close the account in question. If you believe a child has registered or is using the pgbet platform, please contact us immediately at support@pgbet-bangla.com.

10Links to Other Platforms

The pgbet platform may contain links to third-party websites or services — such as game providers, sports news articles, or related informational content. pgbet is not responsible for the privacy practices of those third-party platforms.

This Privacy Policy applies solely to the pgbet platform. We encourage you to read the privacy policy of any other platform you visit, as their data collection and management practices may differ from pgbet's.

11Amendments to This Privacy Policy

Pgbet reserves the right to modify or update this Privacy Policy from time to time. Any amendments will reflect changes in our services, the technologies we use, or applicable legal requirements.

• Minor changes — such as language clarifications or typographical corrections — may not require a separate notice, but the update date at the top of the document will be revised accordingly.
• More significant changes — particularly those involving how your data is collected, used, or shared — will be communicated to you via email at least 14 days before taking effect.
• Continued use of the pgbet platform after the effective date of any changes constitutes acceptance of the updated terms.

We encourage you to review this page periodically to stay informed about how pgbet protects your privacy.

12Contact pgbet's Privacy Officer

If you have any questions, concerns, or requests regarding your privacy and personal data protection, please reach out to us:

Pgbet takes every privacy-related enquiry and complaint seriously. We are committed to providing a clear, accurate, and helpful response to every request we receive.